- You can request a refund within 14 days of purchase by contacting support@ideoquiz.com or through Waffo's customer portal.
- If a report fails to generate, is held by moderation and not released within 72 hours, or contains a factual error about our own published content that we can't correct, we'll refund in full.
- Refunds are made to the original payment method. Orders under an open chargeback can't also be refunded.
- Nothing in these terms limits any non-waivable consumer rights you have under the law where you live. If you are a consumer in the EU or UK, you agree at checkout that the report is delivered immediately and acknowledge that your statutory 14-day right of withdrawal for digital content ends once delivery begins; our voluntary 14-day refund policy above still applies.
A voluntary refund incurs a $1 refund processing fee; original transaction fees are not returned. Service-failure refunds described above are made in full. Mandatory consumer rights are unaffected.